Delivery & Payment
Charges for P&P are calculated by the weight and size of your order. All Orders up to 20 Kg weight will be sent second class by the Royal Mail Parcels Signed for service.
Payment is by credit card or bank transfer using Paypal.
If you have any queries, please contact us
If for any reason you are not satisfied with your item that you purchased from us, buyers must contact us within 7 days of receipt to state that they will be returning an item and for whatever reason. Buyers then have a further 7 days to return the item to us to qualify for a refund or a replacement.
If the products you are returning have a seal, they must be returned unused without the seals being broken or removed.
All postage charges will be paid for by the customer, and also the returns postage will be your responsibility. Please note all returns must be sent back to us by Royal Mail (Recorded Signed For) at Customers Expense.
Online Courses, Pilgrimages & Retreats
Policy for Online Courses and Transmissions:
For most of our online courses and transmissions, you receive immediate access to all the course materials (including PDF e-books, audio journeys, videos) when you register, and for this reason we cannot offer refunds, or apply your payment to other courses once you have paid for a course. If you cannot take the course or transmission now, you can choose to take that same course at a later time in this or the following calendar year.
Policy for In-Person Workshops, Retreats, Pilgrimages and Teacher Training Retreats:
Initial deposits are non-refundable and are not transferable to future events. But, for the remaining balance of your payments, if you cancel at least 90 days in advance of the in-person event, we may be able to apply your payments to a future retreat within this calendar year or the next if the current course fills. Please note that we do not offer refunds for in-person events.
Retreat Cancellations Policy:
If we (Fountain of Life) choose to cancel an in-person event, we will refund your payment, or apply it to a future course or retreat, as you wish. We reserve the right to cancel a course with at least 14 days notice, although it would be extremely rare that we would do so. In the event that we cancel a course, we (Fountain of Life and our teachers) are not responsible for any other costs that you have incurred other than course fees paid to us, such as, but not limited to, lodging, transportation, or meals, so please plan lodging and travel accordingly. If a retreat center cancels our reservations that we have made in good faith, or for any other reasons their facility becomes unsuitable, or the retreat becomes impossible for reasons beyond our control (including but not limited to political situations, forces of nature, etc), we will find an alternate venue on dates that are as close as possible to the original retreat or apply your payments to a future retreat, but we will not be able to refund your payments.